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";s:4:"text";s:6465:"We had the toilets fixed the same day and were told to wait another 10 days to see if this had resolved the high usage. We should have tackled this a lot sooner.". I'd like to ask if anyone knows a case like this, and what we can do about it. Gather together several months’ bills and begin to analyze your bills. I live with my parents and we have a flat that's got 2 beds and 1 bathroom. JB, Reading, Berks. First published on Mon 17 Jun 2013 06.59 BST. Saturday May 27 2017, 12.01am, The Times. But most have some items in common. I've just moved into a two bed terrace serviced by Thames Water, the initial unmetered bill was £43 a month. Have they suggested this to you? In depth survey appointment made for March 24th, 1st day of Thames lockdown so no show. Would you happen to know any reasons why this would happen though? I live with my parents and we have a flat that's got 2 beds and 1 bathroom. Got a water meter fitted and they've set up the direct debit as £22 a month. And yes, £250/month is obscenely high unless you are running the local swimming pool. £250 a month seems obscene. I'll have to check it out. https://utilityweek.co.uk/water-firms-only-allowed-to-back-bill-for-16-months-ofwat/, Back-billing is a maximum of 16 months for water - certainly wouldn't be allowed to do it for 5 years, that would be (and £250 is) extortionate. But as well as water use, water meters usually calculate the sewerage bill too. Reading Type; Somewhere on your bill, … This has helped me find the cause. No wonder people are reluctant to have water meters installed, and your treatment at the hands of Thames Water has been poor, to say the least. Its customer services team 0ffering to reduce the bill by £10 was, in your own words, the final insult. Thames Water refused to refund a 92-year-old woman who paid too … Thanks! If you find your bills go up alarmingly you are allowed to go back to paying according to rateable value. Your bill shows your daily average water use compared to previous bills so you’ll see immediately if you’ve been using more water. This seems to be too much water we're using up. Thames Water bill too high? New comments cannot be posted and votes cannot be cast, News, Pictures, Events and Discussion about London, UK, Press J to jump to the feed. When they eventually turned up in May we were told we had two dripping toilets (inside the toilet at the back), and because it was internal we were liable for the whole amount. All rights reserved. Have been in contact with Thames Water for many months regarding excessive water usage. Today I received a call from Thames Water to discuss my bill, which must be well above £2,000 by now, and the lady said she could not offer me anything other than a £10 "goodwill" reduction. If your consumption is high you could have a leak downstream of your meter. Apart from possibly getting charged the amount including other flat owner's water meter reading? Press question mark to learn the rest of the keyboard shortcuts. Might be worth looking into to see if there's any truth to it. Thames Water defers tax liability after 19% surge in profits, Ofwat challenges Thames Water's push to increase bills by 8%, Ebay seller's returns policy doesn't suit me, sir, Thames Water boss defends addition of one-off charge to domestic bills - video, Esure has cancelled my debit and credit card cover, Thames Water wants to raise average bill by £100 before 2020. On average, water use has increased by 30 per cent as many of us are working from home or self-isolating which means you may have seen an increase in your water bill. If you've still got copies of your last few bills, it'd be worth checking the meter readings to see how much water you've actually been billed for, and then see if the amount is remotely reasonable given some typical estimates of water usage per person (you can find these all over the net, possibly even on the Thames Water site itself). Additional info: I've found out through our water bill that we're using more than 100 cubic metres worth of water per month. By using our Services or clicking I agree, you agree to our use of cookies. We had a water meter installed towards the end of last year, and a month or so later received a telephone call from Thames Water saying we were using industrial amounts of water. "Given it took us so long, we will wipe off the excess charge on the customer's bill," a spokesman says. Thanks a lot! My parents just received a bill worth £3,000 (12 months) due in instalments for the next following months, having a bill of £250/month after installing a water meter? Cookies help us deliver our Services. Had Thames Water not done the right thing, we would have advised you to take the case to the ombudsman service for the water industry, the Consumer Council for Water, which exists to help settle such disputes. We asked if someone could come out to check, but were told it was best to wait for the bill to arrive as it could be a faulty water meter. And the average of 5 members per household uses 191 cubic meters of water per year. I've checked online and there was a case of a person being charged for the other flat's water bill included. Mon 17 Jun 2013 06.59 BST © 2020 Guardian News & Media Limited or its affiliated companies. What's the possibility that they're charging us including the flat owners under us? I'd also like to add that we live in a flat where there's a flat below us and beside us (one block of flats). My parents just received a bill worth £3,000 (12 months) due in instalments for the next following months, having a bill of £250/month after installing a water meter? Would you happen to know any reasons why we're being charged a lot though? We are really sorry for the upset this caused. 'Thames Water charged me three times too much - and refuses to reimburse me' Save Jan Citroen’s water bill was originally based on the rateable value of her home Credit: Jeff Gilbert According to the water regulator Ofwat, people switching to a water meter effectively have a 12-month cooling-off period. Having tried many times each day, finally got through and told I would be high priority but 4 months backlog. They've called my parents and stated that this was because there was a correction made in the meter reading, and now they've adjusted the bill, which they say include payments we had to make for the last 5 years when we were paying less than we should have. 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