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";s:4:"text";s:4426:"Choose Exchange. This means it is hard to be sure what worked. It might be relevant that this all followed the user having a problem with the lap on the train which resulted in the unit (a Dell Inspiron) restarting in rescue mode and then refusing to boot claiming no boot device was present. OK, I loaded Office 2016 on a new Windows 10 Home PC, as soon as I got it loaded, I ran the updater and updated the app, rebooted the machine and started Outlook, typed in my email address and I get the error message, "Something went wrong and Outlook couldn't as the laptop is relatively new and has not had any other copy of O365 on it. So I deleted the malfunctioning "use this account everywhere on your device" . I've found everything I can on the web and none of it is working to fix this issue. When it offers you the option to "Change Account Type" (if I remember correctly), click "Google" instead of 365. Our community of experts have been thoroughly vetted for their expertise and industry experience. Responding 'yes' triggers another dialogue on screen too briefly to read as it is replaced with the original dialogue asking for credentials again. If you already have a personal email address listed there, you can skip this step. plain old W10 Home which can't be domain linked. Mailbox Settings: Check We've partnered with two important charities to provide clean water and computer science education to those who need it most. Thanks for your feedback, it helps us improve the site. We help IT Professionals succeed at work. If the problem continues, contact your email administrator. I had the same problem with a re-imaged laptop when trying to set up their Office365 email account on Outlook 2016. Something went wrong & Outlook can't set up my account! I get the same 'something went wrong' issue when trying to setup my e-mail. That fixed my problems, might be worth a shot? I removed all my profiles, but now I cannot create a new profile. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. from a previous O365 installation. Thereafter, all local installations of Office products won't recognise the password. When running that link it goes without saying, PLEASE don't use a domain admin account use a test account. Office 2016 ]. Again, not sure if this was central - certainly got no idea how it might have happened This thread is locked. Regarding your concern, have you tried to run Outlook 2016 as an administrator? OneNote wouldn't log me on either so I uninstalled Microsoft Office and ran the o15-ctrremove.diagcab to completely remove Microsoft Office. Trying to log in to OneDrive with the known good credentials If you already have a personal email address listed there, you can skip this step. Just accept the defaults then enter your Office 365 password when prompted. Nether worked and each time i tried i was left with a redundant email account in Outlook that didnt work and could not be deleted. I've re-named all Office 365 folders in Roaming and Local, but no success. I can access my Office 365 account through the web, so my password and credentials are fine. Gain unlimited access to on-demand training courses with an Experts Exchange subscription. I have also tried "quick repair" and full repair which reinstalled Office. I have solved the problem. When attempting to configure the email accounts in Outlook 2016, I get "Something Went Wrong" if attempting to add the account as anything but IMAP or POP. Opening Outlook triggers a password dialogue box. Community to share and get the latest about Microsoft Learn. Some work in the bios restored You can follow the question or vote as helpful, but you cannot reply to this thread. Install/upgrade to Office 365: Office 365 - Download/Install Office 365. I get the same 'something went wrong' issue when trying to setup my e-mail. We ran through a lot of elements and tried a variety of corrective actions. Look under the Account aliases section.. No issues adding the same account. I can still not log on OneNote either! I noticed today that I hadn't received any emails in the last 4-5 days. simply triggers an error "your account or password in incorrect...". Is there a solution for this one? Open Control Panel, Mail. If your work or school email address is the only one listed, enter your personal email address or get a new one from Microsoft, and select Add alias. 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